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Smart, rational decision-making isn't an innate gift; rather, it's an art, a process of weighing inputs such as data and risk on one hand and emotions like fear and uncertainty on the other

Here are some of the roadblocks that get in the way and advice on how to overcome them to complete and deliver on projects.

While there are environmental forces that influence what we believe about ourselves, ultimately we are the stewards of our own stories.

What wisdom do you use to champion your creativity?

The practice of mindfulness has a vast amount of research to support it, and any insight that improves your day-to-day life, work, and relationships within your organization is worth leveraging.

Â鶹Éçs deal with a storm of surprises and self-doubt, and they need to constantly learn and adapt to steer the ship to safety. One of the best solutions to help overcome these challenges is writing.

Your customer-support team may never write a book or call themselves writers, but if the majority of their day is spent stringing words together to communicate, then it's worth their time to learn how to do it well.

When building your business, every link added to the chain should be equally as strong as the one before.

All great organizations learn together. Those who aren't open to learning and improving are invariably susceptible to stagnation and irrelevance.

Always remember that when you reach out to customer support, there's a human being on the other end.

Hone in on happiness so that you can cultivate it within your team and your day-to-day activities.

We experience a positive or negative customer support moment, and then we talk, tweet, text, or write a status update about it.

When it comes to buying a product or service, our decisions are based on memories, not experiences.

There is a fundamental difference between simply using a product versus using a product where you also know its history and how it was conceived. The latter elicits an emotional connection.

Job titles are essentially heuristics to explain one's duties. However, these titles can be reinvented and serve as profound sources of motivation.

These books are timeless and helpful in both your personal and professional endeavors.