Building a Business
Leave the Ticket System at the DMV. Support Your Customers Through Conversations.
Here are 16 reasons why you need to stop supporting your customers using tickets and start acting like a human being.
Ruairi Galavan
Runs customer-life-cycle marketing for Intercom
Ruairi Galavan runs customer-life-cycle marketing for . In a previous career, he worked as a user-experience designer and researcher for more than six years.
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More From Ruairi Galavan
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10 Tips to Make Your Customer Support More, Well, Personal
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