New Taylor Swift Film Has Glitchy Debut on Apple Music
Taylor Swift fans hoping to watch the pop singer’s concert on Apple Music on Sunday were instead greeted by “Blank Space.”
The superstar’s concert documentary, The 1989 World Tour Live, was set to go live on Dec. 20, but, which is exclusive to the Apple Music platform, wasn’t as smooth as the tech giant would have liked.
Meant to be available for viewing on iPads, iPhones, iPod touch, Macs and PCs with iTunes and Apple TV, fans were met with crashes, glitchy streaming or the inability to even locate the movie. Since Sunday morning, has continued to field customer-service requests from frustrated users as of this story.
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We’d like to look into this with you. Can you tell us where you’re located? Send us a DM to get started.
— Apple Music Help (@AppleMusicHelp) We’d be happy to help you out with your playback issues. DM us which device you’re using and we’ll go from there.
— Apple Music Help (@AppleMusicHelp) That’s definitely not right. Let’s look at what might be causing this. DM us with the device you’re using to watch the concert.
— Apple Music Help (@AppleMusicHelp) Let’s see what we can do to get you watching. Can you tell us the software versions your devices are running? Follow up in a DM.
— Apple Music Help (@AppleMusicHelp) Ahead of the Apple Music launch in July, Swift took to Tumblr in a post titled, “To Apple, Love Taylor,” about how during the streaming service’s three-month trial period, the artists, writers and producers in question would not be compensated.
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Likely not looking to run afoul of Swift and her sizable music industry clout (especially given how much attention was paid to the singer’s in 2014) , Eddy Cue, Apple’s senior vice president of Internet and software, tweeted to Swift that the company would change its policy.
will pay artist for streaming, even during customer’s free trial period
— Eddy Cue (@cue) We hear you and indie artists. Love, Apple
— Eddy Cue (@cue) Judging by the volume of complaints, it seems like the partnership will work out quite nicely for both parties once the technical difficulties are resolved.
Related: Yes, Believe It: Taylor Swift Is a Customer Retention Expert
Taylor Swift fans hoping to watch the pop singer’s concert on Apple Music on Sunday were instead greeted by “Blank Space.”
The superstar’s concert documentary, The 1989 World Tour Live, was set to go live on Dec. 20, but, which is exclusive to the Apple Music platform, wasn’t as smooth as the tech giant would have liked.
Meant to be available for viewing on iPads, iPhones, iPod touch, Macs and PCs with iTunes and Apple TV, fans were met with crashes, glitchy streaming or the inability to even locate the movie. Since Sunday morning, has continued to field customer-service requests from frustrated users as of this story.
