‘Amazing Momentum’: Here’s Why Salesforce Is Hiring 1,000 New Employees

Salesforce has over 72,000 employees globally.

By Sherin Shibu | edited by Melissa Malamut | Nov 11, 2024
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Key Takeaways

  • Salesforce is reportedly hiring 1,000 new employees.
  • The new hires will work to sell Agentforce, the AI agent technology Salesforce introduced two weeks ago.
  • Saks, Wiley, and OpenTable all use Agentforce.

Salesforce wants to bring its latest AI agents into the hands of — with the help of 1,000 new salespeople added to its team.

A new reveals Salesforce’s plan to hire a thousand new employees to sell Agentforce, the AI agent technology Salesforce last month. Salesforce has more than globally.

Agentforce AI agents can act independently to complete tasks like answering questions from customers and evaluating sales leads. The technology is at Saks, Wiley, and OpenTable.

Related: Can Anyone Beat Microsoft at AI? The CEO of Salesforce Thinks His Company Can.

“Agentforce became available just two weeks ago and we’re already hearing incredible feedback from our customers,” Salesforce CEO Marc Benioff wrote in a message . Benioff further said that Agentforce had “amazing momentum.”

Salesforce CEO Marc Benioff. Photographer: David Paul Morris/Bloomberg via Getty Images

Benioff has been publicly differentiating Agentforce from competing offerings on the market, such as Microsoft’s Copilot.

In late October, Benioff wrote that “Copilot’s a flop because Microsoft lacks the data, metadata, and enterprise security models to create real corporate intelligence” while Agentforce “is transforming businesses now… This is what AI was meant to be.”

Earlier that month, Benioff said in an episode of that Copilot is “disappointing” and “I don’t think Copilot will be around, I don’t think customers will use it.”

Related: ‘A Flop’: Salesforce’s CEO Keeps Comparing Microsoft AI to Clippy, Calls It ‘Inaccurate’

Meanwhile, Salesforce touts Agentforce’s results. In a September announcement of the technology, Salesforce stated that one of its clients, Wiley, had seen in cases resolved after using a customer service AI agent.

Microsoft counts clients like Visa, BP, and Honda as using Copilot.

Key Takeaways

  • Salesforce is reportedly hiring 1,000 new employees.
  • The new hires will work to sell Agentforce, the AI agent technology Salesforce introduced two weeks ago.
  • Saks, Wiley, and OpenTable all use Agentforce.

Salesforce wants to bring its latest AI agents into the hands of — with the help of 1,000 new salespeople added to its team.

A new reveals Salesforce’s plan to hire a thousand new employees to sell Agentforce, the AI agent technology Salesforce last month. Salesforce has more than globally.

Agentforce AI agents can act independently to complete tasks like answering questions from customers and evaluating sales leads. The technology is at Saks, Wiley, and OpenTable.

Sherin Shibu • News Reporter

Âé¶¹Éç Staff
Sherin Shibu is a business news reporter at Âé¶¹Éç.com. She previously worked for PCMag, Business... Read more
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