9 in 10 Customers Will Switch to the Competition If You Don’t Treat Them Well (Infographic)
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As you obsess about the perfection of your product, make sure to obsess over your customers, too.
While the service sector dominates the economy, only 1 percent of consumers feel they “consistently” get good customer service, according to the infographic below, generated by Louisville, Ky.-based infographic-maker on behalf of management-software company . Meanwhile, 86 percent of customers will actually agree to pay more for better customer service and 89 percent say they will switch to the competition after being treated poorly.
Related: How to Handle Negative Online Reviews
And there’s lots of competition. Service-based jobs account for 4 out of 5 jobs in the U.S. and nearly 70 percent of gross domestic product.
Check it out.
Click to Enlarge+
As you obsess about the perfection of your product, make sure to obsess over your customers, too.
While the service sector dominates the economy, only 1 percent of consumers feel they “consistently” get good customer service, according to the infographic below, generated by Louisville, Ky.-based infographic-maker on behalf of management-software company . Meanwhile, 86 percent of customers will actually agree to pay more for better customer service and 89 percent say they will switch to the competition after being treated poorly.
Related: How to Handle Negative Online Reviews
And there’s lots of competition. Service-based jobs account for 4 out of 5 jobs in the U.S. and nearly 70 percent of gross domestic product.
Check it out.
Click to Enlarge+
