The Skyscraping Cost of Bad Customer Service (Infographic)
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Canadians are known to be a cheerful bunch. New Zealanders, too, seem to have an unthinkable gift for keeping cool in the face of crisis. (Take, for instance, this 24-year-old doctor who fought off a shark attack, sutured his own wounds and then threw back a beer.)
Unsuprisingly, both countries also provide the best customer service in the world, according to data compiled in an infographic by workforce management software company .
The value of good service cannot be overstated. According to the infographic, U.S. businesses lose $83 billion each year due to defections and abandoned purchases brought on by poor customer experiences.
Related: 4 Quick Tips for Using Social Media for Customer Service
And social media — as anyone who may have had a bone to pick with an airline or a cable provider in recent years might know — is transforming the customer service landscape in drastic ways.
While consumers were formerly surprised to receive a response from complaints lodged on Twitter, now they expect one. Nevertheless, approximately 70 percent of socially-aired grievances still remain unanswered.
For some additional staggering wins — as well as costly lapses — in the critical customer service arena, check this out:
Click to Enlarge+
Canadians are known to be a cheerful bunch. New Zealanders, too, seem to have an unthinkable gift for keeping cool in the face of crisis. (Take, for instance, this 24-year-old doctor who fought off a shark attack, sutured his own wounds and then threw back a beer.)
Unsuprisingly, both countries also provide the best customer service in the world, according to data compiled in an infographic by workforce management software company .
The value of good service cannot be overstated. According to the infographic, U.S. businesses lose $83 billion each year due to defections and abandoned purchases brought on by poor customer experiences.
Related: 4 Quick Tips for Using Social Media for Customer Service
And social media — as anyone who may have had a bone to pick with an airline or a cable provider in recent years might know — is transforming the customer service landscape in drastic ways.
While consumers were formerly surprised to receive a response from complaints lodged on Twitter, now they expect one. Nevertheless, approximately 70 percent of socially-aired grievances still remain unanswered.
For some additional staggering wins — as well as costly lapses — in the critical customer service arena, check this out:
Click to Enlarge+
